So far in this series on situational intelligence and smart cities, we’ve looked at services in constant use such as transportation, water, and energy. How might the concept of progressive use cases help evolve smart infrastructure for more intermittent services, such as crisis response?
As a first step, situational intelligence supports integrating all first responder communications and locations onto a single, citywide GIS system, possibly on a video wall in a city operations center. By knowing where first responders are located and using route optimization analysis, city officials can dispatch the closest and best-suited people in time of crisis. Quick response saves costs, property and lives.
Operational savings can be applied towards increasing coordination between city agencies in response to crisis. With all first response systems shown on a single map, the city operators can more easily dispatch appropriate teams to the scene. For instance, a large apartment building fire might require fire fighters, police for crowd and traffic control, shelter workers and counselors for displaced residents, and even animal control to help rescue and reunite pets and families separated in the fire.
With a history of crisis responses to analyze with other information about weather, building inspection reports, crime trends, and even social media, city officials can expand situational intelligence to crisis prediction models, early warning systems, and crises prevention programs.