Every person in your organization comes from a different background, different training and different perspective. Without some sort of social and operational glue, chaos could reign when these different people work together on a common task. This is especially true when working on analytics.
The glue that holds analytics organizations together has four components:
- Democratizing means the ability to spread the use and benefits of a solution throughout the organization. It is a way to remove silos and other barriers, or at least bridge them and foster more collaboration and correspondingly more productivity.
- Operationalizing means the ability to integrate a new tool, skill or approach into organizational processes. Successfully operationalizing something necessitates communicating its rationale and business value, making it easily available and training personnel in how to effectively employ it.
- Institutionalizing means the ability to enshrine a consistent task, process, policy and other approach as “the way we get things done in our organization.”
- Systematizing is similar to institutionalizing. It means having consistent and systematic processes and methods of conducting business; in other words, a collection of related, institutionalized approaches.
Situational intelligence lends itself to democratizing, operationalizing, institutionalizing and systematizing in some important ways. Intuitive visualization of analytics results make them more accessible to more people, smoothing the way to democratic use and enshrinement as “the way we get things done.” Because spatial-temporal-nodal analytics delivers relevant context, a broad range of workers from the back office to the field can participate in and benefit from analytics. The focus on users taking action based on analytics (rather than on users performing analytics) means situational intelligence moves quickly into operations.
When all the different line workers, field workers, knowledge workers, managers and executives in your organization directly see and benefit from new and improved analytics processes, those processes are more likely to become institutional, systematic and part of your organizational culture. Interpersonal and interdepartmental collaboration rises, and everyone enjoys getting things done efficiently, optimally, anytime and anywhere.