Optimizing Crew Dispatch

The service call seems like a dying art. For repairs at your home, it can be hard to pin down a repair technician to a four-hour arrival window. When the technician arrives, will he or she have [...]

Analytics and Holiday Shipping

How did the holiday supply chain hold up in 2014? Parcel shipping company UPS predicted that they would handle 585 million packages during the holiday season. The company expected to handle more [...]